True Colours Craft customer privacy policy

This privacy policy tells you what to expect me to do with your personal information.

·    Contact details

·    What information I collect, use, and why

·    Lawful bases and data protection rights

·    Where I get personal information from

·    How long I keep information

·    Who I share information with

·    Sharing information outside the UK

·    How to complain

Contact details

Email

david@truecolourscraft.co.uk

What information I collect, use, and why

I collect or use the following information to provide services and goods, including delivery:

·    Names and contact details

·    Addresses

·    Purchase or account history

·    Payment details (including card or bank information for transfers and direct debits)

·    Account information

·    Website user information (including user journeys and cookie tracking)

I collect or use the following information for the operation of customer accounts and guarantees:

·    Names and contact details

·    Addresses

·    Payment details (including card or bank information for transfers and direct debits)

·    Purchase history

·    Account information, including registration details

·    Information used for security purposes

·    Marketing preferences

I collect or use the following information for service updates or marketing purposes:

·    Names and contact details

·    Marketing preferences

·    Purchase or viewing history

·    IP addresses

·    Website and app user journey information

·    Records of consent, where appropriate

I collect or use the following personal information for dealing with queries, complaints or claims:

·    Names and contact details

·    Address

·    Payment details

·    Account information

·    Purchase or service history

·    Customer or client accounts and records

Lawful bases and data protection rights

Under UK data protection law, I must have a “lawful basis” for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR. You can find out more about lawful bases on the ICO’s website.

Which lawful basis I rely on may affect your data protection rights which are set out in brief below. You can find out more about your data protection rights and the exemptions which may apply on the ICO’s website:

·    Your right of access - You have the right to ask me for copies of your personal information. You can request other information such as details about where I get personal information from and who I share personal information with. There are some exemptions which means you may not receive all the information you ask for. Read more about the right of access.

·    Your right to rectification - You have the right to ask me to correct or delete personal information you think is inaccurate or incomplete. Read more about the right to rectification.

·    Your right to erasure - You have the right to ask me to delete your personal information. Read more about the right to erasure.

·    Your right to restriction of processing - You have the right to ask me to limit how I can use your personal information. Read more about the right to restriction of processing.

·    Your right to object to processing - You have the right to object to the processing of your personal data. Read more about the right to object to processing.

·    Your right to data portability - You have the right to ask that I transfer the personal information you gave me to another organisation, or to you. Read more about the right to data portability.

·    Your right to withdraw consent – When I use consent as my lawful basis you have the right to withdraw your consent at any time. Read more about the right to withdraw consent.

If you make a request, I must respond to you without undue delay and in any event within one month.

To make a data protection rights request, please contact me using the contact details at the top of this privacy notice.

My lawful bases for the collection and use of your data

My lawful bases for collecting or using personal information to provide services and goods are:

·    Consent - I have permission from you after I gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.

·    Contract – I have to collect or use the information so I can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.

My lawful bases for collecting or using personal information for the operation of customer accounts and guarantees are:

·    Consent - I have permission from you after I gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.

·    Contract – have to collect or use the information so I can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.

My lawful bases for collecting or using personal information for service updates or marketing purposes are:

·    Consent - I have permission from you after I gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.

My lawful bases for collecting or using personal information for dealing with queries, complaints or claims are:

·    Consent - I have permission from you after I gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.

Where I get personal information from

·    Directly from you

How long I keep information

How long I retain you information depends on the purpose for which it was provided:

  • If you provide information for the purpose of receiving service and marketing updates, your information will be deleted as soon as you withdraw consent to receive those communications.

  • If you provide information for the purpose of ordering a good or service, I will retain that information for as long as legally required for me to comply with my obligations under UK accounting and tax reporting law, or for as long as you maintain your customer account, whichever is longer.

For more information on how long I store your personal information or the criteria I use to determine this please contact me using the details provided above.

Who I share information with

Squarespace

Website hosting

My website is hosted by Squarespace, which collects certain data and uses cookies for the purposes of website functionality and analytics.

This website collects personal data to power my site analytics, including:

  • Information about your browser, network, and device

  • Web pages you view while on this website

  • Web pages you visited prior to coming to this website

  • Your IP address

This information may also include details about your use of this website, including:

  • Clicks

  • Internal links

  • Pages visited

  • Scrolling

  • Searches

  • Timestamps

I share this information with Squarespace, my website analytics provider, to learn about site traffic and activity. Squarespace needs the data to run this website, and to protect and improve its platform and services. Squarespace analyses the data in a de-personalized form.

This website also uses cookies and similar technologies, which are small files or pieces of text that download to a device when a visitor accesses a website or app. For information about viewing the cookies dropped on your device, visit The cookies Squarespace uses.

These necessary and required cookies are always used, which allow Squarespace, my hosting platform, to securely serve this website to you.

These analytics and performance cookies are used on this website, as described below, only when you acknowledge my cookie banner. This website uses analytics and performance cookies to view site traffic, activity, and other data. You will be presented with the option to opt out of analytical cookies the first time you open my website.

Payment and order processing

When you buy something on this website, I collect personal information from you to fulfil the order. I may collect information like your:

  • Billing and shipping address

  • Details relating to your purchase (for example, your shirt size)

  • Email address

  • Name

  • Phone number

I share this information with Squarespace, my online store hosting provider, so that they can provide website services to me.

When you make a purchase from me on this website, I use Squarespace Payments as my payment solution. Squarespace Payments is a fully integrated, native payment solution provided to me by my online store service provider Squarespace. Squarespace Payments makes use of the following third party service providers which will also receive your personal information and process it in accordance with their privacy policies:

As you go through checkout, this site may auto-complete your shipping and billing address by sharing what you type with the Google Places API and returning suggestions to you to improve your checkout experience.

Customer accounts

If you create a customer account on this website, I collect personal information to improve our checkout experience and customer service.

This information may include your:

  • Billing and shipping address(es)

  • Details about your orders (for example, your shirt size)

  • Email address

  • Name

  • Phone number

I share this information with Squarespace, my website hosting provider, so they can provide website services to me.

Order and account updates

I may email you with messages about your order or account activity. For example, I may email you to tell you that:

  • You’ve created a customer account

  • Your customer account password has been reset or updated

  • You’ve made a purchase

  • Your order has shipped

It’s not possible to unsubscribe from these messages.

I share your contact information with Squarespace, my website hosting provider, so they can send these emails to you on my behalf.

Marketing

I may send you marketing emails, which you can unsubscribe from by clicking the link at the bottom of the email. I share your contact information with Squarespace, my email marketing provider, so they can send these emails on my behalf.

Sharing information outside the UK

As mentioned in the section on Who I share information with, many of the functions of this website are provided through Squarespace, which is based in the United States of America. As such, your personal data may be transferred outside of the UK. When doing so, I comply with the UK GDPR, making sure appropriate safeguards are in place. The United States of America has been assessed as providing adequate protection to data subjects (also known as Adequacy Regulations or UK data bridge).

For further information, please contact me using the contact information provided above.

Privacy Policies of other websites

My website contains links to other websites. My Privacy Policy and Cookie Policy apply only to my website, so you should read a website's privacy policy before clicking on a link to another website. When you leave this website by clicking on those links, please note that I have no control over the other websites, their content, their privacy policies, or how they might use your personal information. You click on links to other websites at your own risk.

How to complain

If you have any concerns about my use of your personal data, you can make a complaint to me using the contact details at the top of this privacy notice.

If you remain unhappy with how I’ve used your data after raising a complaint with me, you can also complain to the ICO.

The ICO’s address:           

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Helpline number: 0303 123 1113

Website: https://www.ico.org.uk/make-a-complaint

Last updated

This privacy notice was last updated on 28 July 2025.